A coffee machine can be an integral part of a business, so it is vital that it is kept running as smoothly and efficiently as possible. When you buy a coffee machine, you should check the manufacturer’s guidelines as to how often they recommend it be serviced- most manufacturers recommend a quarterly service. This should help to catch any potential problems before they really start, and will ensure that a high standard of coffee is produced every time. If your machine does break down, follow the golden rules listed below to ensure that your machine is repaired as quickly and painlessly as possible.
1. Don’t try and fix it yourself! Coffee machines are complex, and, tempting though it may be to tinker with it yourself in order to avoid paying for repairs, you can end up doing far more damage than good and can cause the repairs to take even longer than they would have done.
2. Check the warranty. Most coffee machines will come with a warranty- 12 or 36 months is typical- and this will usually cover any repairs that need to be carried out within the warranty period, so you won’t have to shell out extra cash to get your machine fixed.
3. Compare coffee machine repairers online. This is a quick and easy way to find the most suitable company for you- just by looking at their website you should be able to tell whether they cover your area, what their service includes (for example, on-site repair or loan machines), and so on- although you will probably need to phone them and explain the problem (or they may need to see the problem for themselves) in order to get a quote.
Whatever happens, DO make sure you get your machine fixed. Although the problem may seem small enough to ignore, chances are it will be affecting the quality of your coffee, and it could lead to much bigger problems that are even more expensive to repair.